As mentioned in the previous page, a ticket is created by the user first going thru a "pipeline" of modules defined by you. These modules are ran in order from top to bottom and culminates in a ticket being created!
Modules can be configured with conditions to only run under certain circumstances using "conditionals". If you've ever dabbled with code you can see this as if statements. If you've never dabbled with code you can see this as if this has happened, do this .
This conditional setup will only run the module if the user initiating the ticket is me (family friendly)
Most (but not all) modules export variables that can be used elsewhere. These variables are accessed by typing {{variable_name}}. These variables can be used in these conditional statements, and clicking the blue variable icon to the left of the text box will show you a list of all the variables that are accessible to that specific module.
